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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the
Customer Survey Page.
Continue to scroll down to see what others are saying about Powder Keg Harley-Davidson, "Where the Legend Lives!"
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"I have never purchased a new Harley before yesterday. I always purchased used. Everything and Everyone at Powder Keg was outstanding. From the point I walked in to the point I left, they made sure I was taken care of. I will ONLY do any of my Harley Business at Powder Keg. If you are shopping, I promise you anything you need, bike, clothes, parts, service, they will take care of you til your happy. By the way, they were so great, I took a friend down there and we bought a 2-for special. So thanks Powder Keg for making us feel like a family and for a great Harley! I will never forget it."
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By: Anonymous West Carrollton,OH
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"I recently visited powder keg and i have to admit it was one of the best experiences i have had in a motorcycle shop. Me and my wife are looking to get a bike soon and the sales people took the time to answer all of our questions and one of them even walked around with my son the whole time showing him all the bikes. When we buy our Harley we will be buying from powder keg!"
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By: Dean Milford,OH
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"Always stop in when close by. Have been there twice since Powder Keg opened, good experience both times."
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By: mark grove city,OH
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"I just purchased a 2007 Screamin Eagle Road King and the people were great to work with. From Tyler in sales to the service department, parts, accessories and finance, everyone went out of their way to make me feel part of the family. Thanks! I will not hesitate to recommend this store to anyone interested in Harley Davidson products. Great experience!"
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By: Richard West Chester ,OH
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"Folks,
I need to share my recent experience at Powder Keg H-D. I have been in sales for 18 years and sold my last bike 16 years ago to buy a home. For all those years I have had my motorcycle License but never broke down to re-invest in myself the freedom of riding with sheer pleasure. I always thought there would come a day when the dollar would hit the road again for a bike. Visiting friends at the nearby water park Derby weekend was a chance to get away. Most people stay in Louisville for parties or even attending the race, but I have always been different. Which leads me to this, two Sundays ago I had I had the experience of a lifetime! I stopped by Powder Keg H-D just for a look at new inventory. I quickly realized I wasn't at an average dealership. Ed Carmack & Jaime Hugenberg not only handled themselves in such a professional manner and also had me invest an extra half hour in meeting all the key members of the parts, accessories and service staff. I thought, "Wow, all this fuss for me just looking?" I left that day with one thought in mind, that is the way I have run my own business for the last 6-1/2 years, going that critical extra step in putting the whole buying experience first for a "Potential Buyer". Jaime followed up promptly in forwarding pics of two different Softail Cross Bones. Throughout the week I did research with friends on the Cross Bones bikes. I also had the misfortune of visiting H-D dealerships in Louisville with a very unpleasant experience at each. One sales guy just bashed everything I said and the other dealership the owner aswered and was rude on the phone. I still visited each a second time to see if it was me and my hard nose opinion of how I should be handled, but again left both with bad vibes. So I went back to an old sales technique I learned 18 years ago. First or last company most often gets the business. Which made me realize one thing, the folks at Powder Keg H-D is well worth the 1:45 min. Drive from Louisville. They unpacked a brand new 2010 Cross Bones from freight and three guys stayed late almost an hour this past Saturday night to load it in my truck. I really can't say enough about the "Total Experience" at Powder Keg H-D!
Thanks so much for putting me back in the wind.
Sincerely,
Scott Hendry-Owner
K&I Instruments, Inc."
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By: Scott Louisville,KY
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"Great Team work,thats what it is really about.!Top Notch group of people."
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By: Terrie Franklin,OH
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"This is the best dealership in town. The staff is very polite and take the time to assist you. Not like others that you walk around and everyone ignores you. A few of them even remember my name when I walk in, even the manager! This will definitly be my dealership from here on out. "
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By: Lester Cincinnati,OH
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"I JUST DONT KNOW WHERE TO BEGIN, BECAUSE THERE ARE SO MANY AWESOME THINGS ABOUT YOUR DEALERSHIP. BUT I WILL SAY I LOVE MY 2010 FAT BOY LOW. MANY MANY SPECIAL THANKS TO EVERYONE THERE ESPECIALLY SHERRIE, ANGELA, JEFF, JASON, RICH.
WHEN YOU GUYS TOLD ME I AM NOW A PART OF YOUR FAMILY I SEE WHAT YOU MEAN EVERY TIME I WALK INTO YOUR DEALERSHIP. THANK YOU SO MUCH
YOU HAVE A CUSTOMER FOR LIFE.
BILL RUSSO"
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By: BILL WESTCHESTER,OH
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"I dont usually fill out thse type of thingsbut my experience was tha good. All the people at the shop were friendly made it very nice and comfortable and felt welcomed to b there. I ended up purchasing my bike well after hours and thet all stayed to make it happen and make sure i was happy.. THANKS TO ALL OF YOU. ITS NOT JUST ANOTHER BIKE ITS A DREAM COME TRUE..."
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By: Anonymous wilmington,OH
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"I visited last Saturday and was quickly greeted by Brian who was nice professional and cool as can be. I made it clear I was only killing time, but he didn't care. I ended up chatting with the owners for over 30 minutes while he professionally and without pressure told me all about the Street Glide. I use to do business with another HD dealer in the area but no more Powder Keg is now my dealer!
Thanks,
Tony"
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By: Tony Liberty Township ,OH
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"I was really impressed with your positive attitude and friendly spirit. I`ll be back."
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By: JP Orient,OH
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"My Dream Bike finally became a reality and all thanks to entire staff at Powder Keg!! I am very impressed with the entire shop, from sales to service to clothes. Everyone there is AWESOME. I know I will send all my friends there.
Just a side note.........I visited another locale HD dealer a few weeks ago with the intent to buy my first Harley and they only wanted to sit at their desk???????
I cant wait for some better weather to arrive so I can Cruise On Down The Road with the new Ultra Classic!!!!
Keep up the Great Work..............I will be back for all my service, clothes, parts, etc.
Thanks Again Jeff, Scott and the rest of the Powder Keg Staff!!!"
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By: Chuck Germantown,OH
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"I've had nothing but good service, everytime I have gone into the store. Everyone has always been helpful, and nice too me.
Thank you"
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By: Sherrie Maineville,OH
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" I bought a 2009 1200c in December. With my job I work long hours but the people at powderkeg stayed over for two straight days to get the deal done and find me the right bike."
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By: Anonymous Middletown ,OH
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"These Guys and Gals are awsome. What can I say? It just does'nt get any better than Powder Keg! "
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By: Rich West Chester,OH
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"It was great to walk into your "new" store on Opening Day. Every employee seemed genuinely glad to be there and made us feel more than welcome again. We missed hangin' out there for a few months and it was great to be back. Have a super 2010 and beyond!"
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By: Steve Centerville,OH
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"THANKS JASON!"
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By: Scott Mason,OH
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"Congrats on your Grand Opening!!! Your staff was truly amazing ~ very socialable, funny, and easy going!!!! It was very pleasant to walk into this store under new ownership and staffing!!!!
Keep up the good work and you will do very very well in the Mason area!!!!"
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By: Anonymous Lebanon,OH
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"awesome. you guys rock. never been treated so good. always wanted to know how it was to be treated like a super star. i now know. thanks guys, an experience i will never forget."
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By: john carlisle,OH
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| Now Hiring in all departments! If you want to love your Job come check us out!
Stop by Powder Keg or fill out an employment application online. 
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